Refund & Returns Policy

At Wildhoney Africa, we want you to absolutely love your purchase. If a piece from our collection isn’t quite what you expected, we are here to help make the return or exchange process as smooth as possible.

1. The 7-Day Return Window

If you change your mind about an item, you may return it for a full refund or an exchange within 7 days of receiving your order.

To be eligible for a return, please ensure that:

  • The merchandise is completely unused and in the same condition you received it.
  • The item is in its original packaging, including any attached tags or labels.
  • You can provide your order number or proof of purchase.

2. Damaged or Defective Items

We take great care in packaging our products, but in the rare event that your order arrives damaged, broken, or defective, please let us know immediately.

  • Contact us at retruns@wildhoneyafrica.co.za within 48 hours of delivery.
  • Please include a description and a quick photo of the damage so we can fast-track a replacement or a full refund for you at no extra cost.

3. Return Shipping Costs

  • Change of Mind: If you are returning an item because you changed your mind, you will be responsible for arranging and paying for the return courier to our workshop in Cape Town.
  • Damaged/Incorrect Items: If you are returning an item because it arrived damaged or we sent the wrong product, Wildhoney Africa will arrange advise on details for the return.

4. How to Initiate a Return

Getting your return started is simple:

  1. Send a quick email to returns@wildhoneyafrica.co.za with your order number and the reason for the return.
  2. Our team will review your request and send you the exact shipping address and return instructions.
  3. Package your items securely to prevent any damage during transit back to us.

5. Processing Your Refund

Once your return arrives at our facility and is inspected, we will send you an email to confirm we’ve received it.

  • Approved refunds will be processed back to your original payment method via PayFast.
  • Please allow 5 to 10 business days for the funds to reflect in your account, depending on your bank’s processing times.

6. Non-Refundable/ Returnable Items

Please note that certain items cannot be returned or refunded unless they arrive defective:

  • Sale, clearance, or promotional items.
  • Custom-made or personalized products.

Need help?

Contact us at returns@wildhoneyafrica.co.za for questions related to refunds and returns.