At Wildhoney Africa, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, shop with us, or connect with our brand.
Our practices are fully aligned with South Africa’s Protection of Personal Information Act (POPIA). By using our website, you agree to the practices described in this policy.
1. Information We Collect
To give you a seamless shopping experience, we collect a few pieces of information when you interact with us. This includes:
- Personal Details: Your name, email address, phone number, delivery address, and billing address when you register an account or make a purchase.
- Payment Information: Financial details are processed completely securely. Wildhoney Africa does not store your raw credit or debit card details on our servers.
- Device & Browsing Data: Information about how you access our site, such as your IP address, browser type, and the pages you visit (collected via cookies).
2. How We Use Your Information
We process your personal information strictly for clear, lawful purposes, including:
- Fulfilling, packaging, and shipping your orders.
- Processing payments and preventing fraudulent transactions.
- Communicating with you regarding your order status or account.
- Sending you updates, promotions, or newsletters (only if you have opted in).
- Improving our website layout, product selection, and customer service.
3. Your Rights Under POPIA
As a South African shopper, you have clear rights regarding your personal data. At any time, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Ask us to update or fix any inaccurate or out-of-date information.
- Delete: Request that we permanently delete your personal data (subject to legal or accounting retention obligations).
- Object: Opt out of receiving any direct marketing communications from us at any time by clicking the “unsubscribe” link in our emails.
4. Sharing Your Data Safely
We never sell your personal information to third parties. We only share necessary data with trusted partners who help us run our business, such as:
- PayFast Payment Gateway: To process your checkout transactions safely and securely using industry-leading encryption.
- Courier & Delivery Partners: To transport your packages to your door.
- IT & Web Hosting Providers: Services that keep our online shop running smoothly and securely.
All of our partners are strictly vetted to ensure they also comply with POPIA data privacy standards.
5. Keeping Your Data Secure
We treat your personal information with the utmost care. We use industry-standard security measures, secure servers, and encryption protocols to protect your data from unauthorized access, loss, or misuse.
6. Cookies & Tracking
Our website uses cookies to recognize your browser, keep track of items in your shopping cart, and understand how you interact with our site. You can choose to disable cookies in your browser settings, though doing so might affect some features of your shopping experience.
7. Changes to This Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or updating legal regulations. Any changes will be posted on this page with an updated revision date.
8. How to Contact Us
If you have any questions about this Privacy Policy, want to update your details, or wish to exercise any of your POPIA rights, please get in touch with us :
Email: info@wildhoneyafrica.co.za